At Beyond Engravables, we are committed to delivering excellence in every product we create. Our offerings are uniquely crafted, with each item being custom-made upon order. To ensure a transparent and smooth experience for our valued customers, we have established the following policies:

 

1. Refund and Exchange Policy:

   • Due to the personalized nature of our products, we regret to inform you that we do not offer refunds or exchanges once an order has been placed for more than 24 hours.

2. Cancellation Window:

   • Customers have a 24-hour window from the time of order placement to cancel their orders. Any cancellations made within this timeframe will be processed promptly.

3. Pre-Order Consultation:

   • If you find yourself uncertain about the color or style of the product, we encourage you to reach out to our customer service team before placing your order. Our knowledgeable representatives are here to assist you in making an informed decision.

4. Timely Order Processing:

   • All orders are diligently worked on to ensure the timely completion of each custom item. This commitment allows us to meet our delivery deadlines and maintain a high standard of service for all our customers.

5. ​We have over 30 years of experience in the field and possess extensive knowledge about our products and materials. We respectfully reserve the right to decline projects if we believe that the client's requests do not align with the materials being used or may not work effectively. We stand firmly behind the quality of our products and materials. As part of our commitment to excellence, we always inquire about the intended placement of the item. If we determine that it's not suitable, we will decline the project accordingly.

 

Please take a moment to review and understand these policies before proceeding with your order. We appreciate your understanding of the unique nature of our products, and we are here to assist you with any questions or concerns you may have.

Thank you for choosing Beyond Engravables.

 

We look forward to creating a customized and exceptional product tailored just for you.